Buyer Guide
How to Buy
This guide explains what happens after you place an order, how payment works, and what you should do to complete the exchange smoothly.
The most important thing to remember is to inspect the item before accepting it. Report a problem instead of confirming if the item is not as described; confirming receipt completes the sale and closes the normal cancellation and dispute options.
How It Works
Browse and Commit to Buy
Find the perfect uniform on our product listing page and click the buy button to commit to your purchase.
Add Payment Information
Add your payment details securely at checkout. We pre-authorise your card first, then only capture payment later if the order is still active and unresolved.
Choose Exchange Method
Select your preferred exchange method during checkout - either an in-person meetup or use the school's designated drop-off point. You'll coordinate the specific details with the seller after committing to purchase.
Complete the Exchange
For drop-off, use the exchange code from your email. For in-person, meet at the agreed location. Check the size, condition, and listing before you accept the item. Report a problem instead of confirming if anything is wrong; confirming receipt completes the sale.
Exchange Options
In-Person Exchange
Best when you want to inspect the item before the order is completed.
Check the uniform face to face before confirming
Arrange the handover directly with the seller
Confirm the exchange as soon as you receive the item
Usually the lowest-risk option for both sides
Drop-Off Exchange
Useful when meeting in person is difficult, but you still need to confirm collection promptly.
Works well for busy schedules
Uses your school's drop-off process and exchange code
Lets the buyer collect later
Needs clear communication so the order does not stall
Payment and Confirmation Timeline
We pre-authorise your payment when you check out. If you do not cancel or confirm receipt within 5 days, we may capture the payment and hold it while the exchange is completed. Payment capture does not start the completion countdown. That separate 5-day window begins when the seller confirms drop-off or handover. From then, use My Orders to confirm receipt or raise a dispute if there is a problem. If you do neither, the order may auto-complete after 5 days and you can still raise a dispute until day 10 after the seller's confirmation. If you confirm receipt earlier, the sale completes immediately and the normal cancellation and dispute options close.
To avoid problems, message the seller early, keep the exchange moving, and only confirm after you have received, inspected, and accepted the item.
Follow the link from the order confirmation email
Go to My Account -> My Orders and click the exchange button
Use the exchange button in the messages page when communicating with the seller
If the Seller Is Quiet
Message Early
Send a message soon after ordering so you can agree the handover details before any payment deadlines come into play.
Cancel Before Handover If Needed
If the seller is unresponsive and the exchange is not moving forward, cancel while the order is eligible, before the seller confirms drop-off or handover.
Ask for Help After Capture
If payment has already been captured and the exchange is still unresolved, contact support so the order can be reviewed.