FAQ
Answers before you buy, sell, or hand over.
Find answers to the most common questions about using Secondhand Uniforms. If you can't find what you're looking for, please contact us.
Common questions
You can browse listings without registering, but you'll need to create a free account to buy or sell.
This site is for all schools. However, each school has its own space with listings that match its uniform policy.
Payments are handled securely online. We pre-authorise the buyer's card at checkout and may capture and hold the payment if an active order has not been cancelled or confirmed after 5 days. Seller-confirmed handover starts a separate completion window; completing the order does not itself transfer the seller payout.
Buyers and sellers arrange collection usually at school or somewhere local and convenient.
Sellers are expected to list items honestly and include details about any wear or damage. You can inspect the item at pickup before confirming.
Do not confirm receipt. Use Report a Problem on the exchange page if the item is damaged, incorrect, or not as described. After the seller confirms handover, you can raise a dispute until day 10 unless you confirm receipt earlier. The order may auto-complete on day 5, but the dispute route remains open until day 10. Confirming receipt closes the normal cancellation and dispute options.
When a buyer confirms receipt, the completed order can become eligible for payout immediately. If the order completes automatically on day 5, the payout remains on hold until the day-10 protection window ends. A dispute may keep a payout on hold, and eligible payouts are processed manually by an administrator, so we do not promise a fixed transfer date.
If your school has a partnership agreement with us, then a percentage of each sale goes directly to your school's PTA.
No, the site is free to use. We only deduct a small processing fee for each sale.
Yes, you can submit a request, and we'll email users who've said they're happy to be contacted about items they might have.
Still have questions?
Contact our support team and we'll get back to you as soon as possible.